Say what you mean.
Avoid pitfalls that undermine communication.
I help clients learn new ways to say what they mean to say and to listen compassionately. I teach clients to speak in unarguable truths about their feelings. I help clients steer clear of words like “but” that invalidate what comes before it. I teach clients to validate what others are saying and understand others’ perspectives. When we can hear what’s being said without listening defensively, and respond by validating, the conversation becomes productive. When we ask open-ended questions (starting with How/What) from a place of wonder rather than closed yes/no questions that are adversarial, we can explore common ground and collaboration.